We currently only ship to the UK Mainland. We aim to spread the love worldwide, so stay tuned.
We charge our standard £5.99 for our beer orders. For deliveries to the Scottish Highlands, Islands and the Isle of Man or Northern Ireland, we unfortunately have to charge a higher price of £16.00 due to additional logistics costs. Our Merchandise is delivery inclusive. On occasion, we may adjust our shipping policy as a special offer to customers.
Our Process:
For our beers, we work with both DPD and Hermes to deliver your order. We work with two partners to ensure we can provide you the best possible service.
Once you have confirmed your order and have paid, you will receive a confirmation email. Once we have processed your order for shipping, you will receive confirmation alongside a tracking number.
We aim to have your order with you within two working days of you placing your order. On occasion, there may be issues/delays, but we will make sure to limit these where possible and contact you to let you know. *please note, this is particularly the case around festive season where delivery times can be delayed due to order volumes*
We prepare and dispatch orders daily Monday to Friday. Ordering closes at 12pm on those days, any orders after 12pm will be reallocated to the next working day.
For Merchandise, we operate an ‘on demand’ system which means we carry no stock and only produce what our customers order. Our Merchandise is made with 100% organic cotton and printed in the UK in a renewable energy-powered factory. Your merchandise will be created after you place your order and will be shipped direct from our partner factory. For this reason, clothing products will arrive separately. Shipping is typically 3 - 5 days using Royal Mail.
Due to COVID-19, most courier providers are working under pressure at the moment, given the increase in home deliveries. We work closely with them would ask for your patience if there are any delays. We will do everything we can to minimise any disruption of course.
Something not right?
If in the unfortunate event that there is a problem with your delivery or anything is damaged, please get in touch with us at info@peoplescaptain.co.uk with your order details. We aim to have this resolved as quickly as possible.
Refunds
If you have placed an order with us and decide that you would like to cancel your order or require a refund – email us at info@peoplescaptain.co.uk with your request and we will handle this on a case by case scenario.
Merchandising Returns
Please check the sizing guide carefully before placing your order. If you need to return an item, it must be returned complete, unused and in an undamaged and resalable condition. No refund can be issued until the goods have been received and inspected by us so there may be a small delay.
For hygiene reasons we cannot accept the returns of items that have been worn but we understand you would like to try clothing on for sizing and fit. Our Returns department will inspect your items before issuing a refund to ensure your item is unworn and in a resalable condition.
To make a return, please email us and we will send you our returns form to help us process it as quickly as possible. You will need to pay for the items to travel back to us for an exchange/refund. Please include the returns form and remember to get proof of dispatch, as we cannot be held responsible for goods lost or damaged in transit.
If you have any questions before purchasing any of these items, please email us and we will help in any way we can.
Other Questions
If you have any other questions not covered above, please contact us at info@peoplescaptain.co.uk and let us know how we can help.
We currently have one person manning the emails Monday to Friday during normal office hours, if we receive email outside of these hours, we will do our best to get back to you first thing the following working day.
